Chapter 5 by Dato’ Dr Mahani Zainal Abidin, Tham Siew Yean and Loke Wai Heng. In Arti Grover Goswami, Aaditya Mattoo and Sebastian Saez (eds.) Exporting Services: A Developing Country Perspective. Washington, DC: The World Bank, 2012, pp. 161-192.

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